News and articles
Scams that use brands online, takedown requests and brand protection.
A customer paid the fake customer service: what the company does about Pix and the MED
A customer sent a Pix to fake customer service using your brand name. See how to guide them to dispute it through the MED, what the company does in parallel and what never to do with the recipient's data.
A fake profile of your brand: how to spot it and request removal
A profile with your logo replies to your customers and asks to continue in private messages. See how to tell imitation from a namesake, store the evidence and choose the right way to request removal.
The fake customer service scam: how fake profiles use bank names
Profiles pretending to be the customer service of banks and lenders target customers who complained in public. See how the scam works, the warning signs and what the company can do.
Takedown: what it is and why sealed evidence matters
A takedown is the request to remove a website, profile or page that uses your brand to deceive. Learn who decides, what the request needs and why to store the evidence first.
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